Maintaining Self-Control
Administrative
Ken Cooper
01. Unavoidable Truths
5:00
The easiest thing to do in a conflict situation is to let yourself get emotionally "hooked" into it. You must stay in a thinking mode rather than getting emotional about what the other person is saying. In this second program of a four-part series on Conflict Management, you will learn six tips for staying in control while others are losing theirs.
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