Conflict Process
Administrative
Ken Cooper
02. Maintaining Self-Control
8:58
OK, so you accept the unavoidable truths and can stay in control. That takes care of you. Now how do you deal with the other person who is causing all the conflict? In this third program of a four-part series on Conflict Management, you will learn the five-step process for responding to someone in a conflict situation. There are no guarantees that everything will turn our perfectly, but this process gives you the best chance of helping others calm down and "reconnect their brains" so that the problem can be mutually resolved.
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