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Course List

* How to use ej4

  • Navigating the video player
  • Taking an exam
  • Running a usage log
  • Viewer Administration

Administrative

  • How to Leave Phone Messages that Get Returned
  • Protecting Your PC from the Bad Guys
  • Writing Effective e-Mails
  • Conflict Management General
    • Unavoidable Truths
    • Maintaining Self-Control
    • Conflict Process
    • Special Situations
  • Change Management
  • Active Listening
  • Personal Time Management
  • Verbal Communication Skills
  • Straight Talk on Bad Language
  • Nonverbal Communication
    • Introduction to Nonverbal Communication
    • Body Position Scan (Part 1)
    • Body Position Scan (Part 2)
    • Body Movement Scan (Part 1)
    • Body Movement Scan (Part 2)
    • Artifacts
    • Effective Voice Skills
    • Applications of Nonverbal Communication
  • Twitter
  • Handling Angry Callers
  • Helping Employees Use Their Time Wisely
  • Instant Messenger
  • My Space
  • Writing Effective Memos
  • Telephone Techniques Part 1
  • Telephone Techniques Part 2
  • Telephone Techniques Part 3

Customer Service

  • Creating Great Customer Conversations
  • The 4 P's in Creating Loyal Customers

Key Account Selling

  • Basics of Key Account Selling
    • Introduction to Key Account Selling
    • How to Sell More
    • Creating a GREAT Sales Company
    • Value-Added Selling
    • Lifetime Customer Value
    • What Customers Want from Salespeople: No Push® Selling
  • Key Account Planning
    • Key Account Selling Worksheet
    • Account Types
    • Business Condition: Analyzing the Opportunity
    • Stages of the Sale: Conceptual Selling
    • Buying Criteria: Influencing the Decision Criteria
    • Buyer Roles: Selling to Key Account Buyers
    • Buyer Wins: Identifying Personal and Organizational Wins
  • Key Account Sales Call Planning
    • Sales Call Planning Worksheet
    • Improving Sales with the "Sales Cycle"
    • Setting Sales Call Goals
    • The 5-Minute Call Pre-Brief
    • The 5-Minute Call De-Brief
  • Key Account Sales Call Techniques
    • Opening the Call
    • Finding Unmet Needs
    • Summary/Checkpoint
    • Selling Benefits
    • Handling Objections
    • No Push® Closing
  • Advanced Key Account Selling
    • Creating an "Elevator Pitch"
    • Building GREAT Sales Relationships
    • Dealing with Competition
    • Gotchas!
    • Long-Term Development

Leadership

  • Using ej4 to Lead
  • Ten Symptoms of an Unhealthy Organization
    • Ten Symptoms of an Unhealthy Organization
    • The Cure
  • How to be a Follow-able Leader Part 1
  • How to Motivate Employees
  • Criteria for Performance Excellence
  • Vision, Mission, and Value
  • Six Wrong Ways to Manage
  • How to Work a Room
  • Change Management Series
    • When You're Through Changing....You're Through!
    • The Change Agenda
    • A Look at the Future
  • DISC Leading Skills
    • DISC Introduction
    • DISC Questionnaire
    • DISC Styles
    • Leading the High D
    • Leading the High I
    • Leading the High S
    • Leading the High C
  • Building an Effective Leadership Team
  • The Leadership Checklist
  • Impedership
  • T.H.E. Answer for Business Success

Microsoft Office Training

  • Microsoft Office 2003
    • Common Microsoft Office Features
      • Looking At Common Office Features
      • Using the Task Pane and the Clipboard
      • Getting Office Help
      • Using Smart Tags and Hyperlinks
    • Stay in Touch with Microsoft Outlook
      • Setting Up a New e-mail Account
      • Creating a Signature
      • Creating and Sending a New email Message
      • Receiving and Reading email
      • Replying and Forwarding email
      • Sending Carbon Copies and Attachments
      • Organizing emails
      • Creating a Distribution Group
      • Using the Rules Feature
      • Setting Junk email Options
      • Choosing a Calendar View
      • Scheduling and Editing Appointments
      • Adding Recurrence and Deleting Appointments
      • Inviting Others To an Appointment
      • Customizing and Printing a Calendar
      • Managing Tasks
      • Multiple Calendars and The Find Command
      • Managing a Contacts Database
      • Customizing and Printing a Database
    • Microsoft Excel Foundations
      • Navigating Workbooks and Worksheets
      • Adding Worksheets and creating Workbooks
      • Building a Simple Formula
      • Formatting Worksheets and Calculating Expenses
      • Relative and Absolute Addressing
      • Using the AutoSum Function
      • Understanding the Order of Operations
      • Working With Functions
      • Introduction to a List Database
      • Sorting a List Database
      • Filtering a List Database
      • Creating a PivotTable
      • Creating a PivotChart
      • Building a Chart From Scratch
      • Creating a 3-D Column Chart
      • Creating a 3-D Pie Chart
      • Formatting and Printing a Worksheet
      • Publishing an Excel Document on the Web
      • Final Comments
    • Express Yourself with Microsoft Word
      • Getting starting with Microsoft Word
      • Navigating and Selecting
      • Find and Replace Spell Check and Autocorrect
      • Tracking Changes
      • Saving and Printing a Document
      • Creating Templates
      • Character and Paragraph Level Formatting
      • The Front Dialog Box and Page Level Formatting
      • Using Styles
      • Working with Tabs
      • The Tabs Dialog Box
      • Inserting and Formatting Page Numbers
      • Adding Headers and Footers
      • Creating a Table of Contents
      • Formatting a Newsletter
      • Introducing Tables
      • Formatting Tables
      • Working with Rows and Columns
      • Form Letters
      • Previewing Editing and Printing a Letter
      • Creating Labels Pages
      • Final Comments
    • Microsoft Powerpoint Basics
      • Introduction to PowerPoint Interface
      • Choosing a Presentation Template
      • Adding Text to Slides
      • Adjusting the Text
      • Manipulating Layouts and Adding Pictures
      • Using the Drawing Tools
      • Using the WordArt and Diagram Galleries
      • Working with Clipart, Pictures, and Shapes
      • Formatting Autoshapes
      • Saving a Presentation and Building a Diagram
      • Building an Organization Chart
      • Working with a Column Chart
      • Analyzing the Presentation Master
      • Editing a Slide Master and a Title Master
      • Adding Graphics to a Slide Master
      • Making Adjustments to Individual Slides
      • Viewing a Slide Show
      • Adding Transitions and Sounds
      • Animating Graphics and Text
      • Adding Advanced Animation Effects
      • Designing the Presentation Closing
      • Timing Slides and Recording Narration
      • Sharing a Powerpoint Presentation
    • Take Control of Data with Microsoft Access
      • Introducing Databases
      • Connecting Tables Using Queries
      • Designing a Report Using Wizards
      • Using Forms
      • Exploring Queries
      • Using the Query Wizard
      • The Filtering Sorting and Find Tools
      • Editing a Switchboard
      • Checking Spelling
      • Printing, Exporting and Setting Field Properties
      • Final Comments
  • Microsoft Office 2007: Getting Up To Speed
    • Office 2007: Getting Up To Speed
      • Getting Started With Word
        • Touring the New Office 2007 Interface
        • Formatting Basic Text
        • Applying Formatting to a Paragraph
        • Creating Bulleted & Numbered Lists
        • Working with Styles
        • Making Changes to the Styles
        • Saving & Removing Formatting
        • Changing Style Sets
        • Proofing Your Work
      • Refining Word Documents
        • Adding Headers & Footers
        • Inserting Watermarks
        • Formatting the Overall Document
        • Inserting Graphical Elements
        • Inserting Clip Art
        • Using SmartArt
        • Inserting Tables
        • Formatting Tables
        • Creating Cover Pages with Themes
        • Saving a Document
        • Outputting to PDF
      • Exploring Excel
        • Touring the Excel Interface
        • Inserting, Moving & Selecting Content
        • Format Numerical Data & Reference Cells
        • Building a Table & Using AutoFill
        • Inserting & Deleting Rows & Columns
        • Introducing Formulas
        • Introducing Functions
        • Using the Insert Function Dialog Box
        • Using Statistical Functions & the Status Bar
        • Using Auditing Commands
        • Exploring Absolute Cell Referencing
        • Naming Cell Ranges & Using Name Manager
        • Pasting Data & Using the Clipboard
      • Formatting & Stylizing in Excel
        • Formatting Cells
        • Using Format Painter
        • Number Formatting
        • Using Cell Styles
        • Creating Cell Styles
        • Changing Styles
        • Using & Creating Table Styles
        • Filtering a Table Layout
        • Using Conditional Formatting
        • Formatting Worksheets with Themes
        • Inserting Graphical Elements
        • Managing Multiple Worksheets
        • Outputting a Document
        • Saving a Document
      • Powering Up with PowerPoint
        • Touring the PowerPoint Interface
        • Formatting Text
        • Changing the Slide Layout
        • Adding Additional Slides
        • Creating a Slide Design
        • Customizing Slides
        • Inserting Objects
        • Using SmartArt
        • Creating & Formatting Charts
        • Using WordArt Styles
        • Changing Chart Types
        • Applying Themes
        • Setting Animation Effects
        • Working with Different Views
        • Setting Up a Slide Show
        • Running a Slide Show
        • Outputting a Presentation
      • Staying Connected in Outlook
        • Touring the Outlook Interface
        • Using E-mail
        • Creating Signatures & New Folders
        • Using a Calendar & Adding Events
        • Working with Multiple Calendars
        • Sharing Calendars
        • Adding & Viewing Contacts
        • Creating, Viewing & Flagging Tasks
      • Managing Data with Access
        • Introducing Access and Touring the Interface
        • Adding and Deleting Contacts
        • Filtering Data
        • Creating and Exporting
        • Creating Reports
        • Exporting Data
      • A Seamless Office 2007 Workflow
        • Formatting and Sorting Data
        • Using Freeze Panes
        • Grouping Data into Outlines
        • Creating Charts in Excel
        • Sharing Workbooks
        • Using Excel with Word
        • Protecting a Document
        • Using Cross-References
        • Inserting Objects
        • Using Excel with PowerPoint
        • Publishing Handouts to Word
        • Going from Word to Outlook
        • Sending Invites with Outlook
        • Sending Meeting Requests
        • Final Comments and Credits
  • Microsoft Office Access 2007: Essentials
    • Introducing Access 2007
      • Defining a Database
      • Knowing When to Use Access
      • Working with Database Objects
      • Converting Older Databases
    • Exploring the New User Interface
      • Exploring the Getting Started Screen
      • Opening a Microsoft Template
      • Using the Navigation Pane
      • Using the Home Tab: Part 1
      • Using the Home Tab: Part 2
      • Using the Create Tab
      • Using the External Data Tab
      • Using the Database Tools Tab
      • Using the Office Menu
      • Explaining the Access Options
      • Using the Quick Access Toolbar
      • Adding Custom Commands to the Quick Access Toolbar
      • Using the Help Menu
      • Understanding the Message Bar
      • Creating Trusted Locations
      • Working in the Object Window
    • Working in the Navigation Pane
      • Displaying Categories
      • Showing Views
      • Sorting the Objects
      • Searching the Objects
      • Collapsing Groups
      • Creating Custom Groups
      • Adding Object Shortcuts
      • Hiding Custom Groups
      • Changing the Interface Mode
      • Final Comments and Credits
    • Creating Tables
      • Explaining the Datasheet Tab
      • Entering Data in a New Table
      • Using a Table Template
      • Identifying the Entities
      • Working with Design View
      • Creating Data Types
      • Using Field Validation Rules
      • Defining Primary Keys
      • Adding Indexes
      • Working with Table Relationships
      • Creating Table Relationships
      • Defining Multi-Value Field Lookups
    • Creating Queries
      • Creating a Select Query
      • Using Expressions in a Query
      • Sorting Data
      • Searching for Data
      • Selecting Data from Many Tables
      • Working in Layout View
      • Working in SQL View
      • Creating a Crosstab Query
      • Running Action Queries
      • Running Update Queries
      • Using the Query Wizard
    • Creating Forms
      • Using Quick Create Commands
      • Exploring Form Types
      • Navigating within Forms
      • Using the Form Wizard
      • Creating a Form from Scratch
      • Working in Layout View
      • Working in Design View
      • Setting Form Properties
      • Using Form Controls
      • Using Control Layouts
      • Applying AutoFormats
      • Understanding Subforms
    • Creating Reports
      • Using the Report Command
      • Running the Report Wizard
      • Exploring Report Views
      • Creating a Report from Scratch
      • Using the Conditional Formatting
      • Grouping and Sorting
      • Setting Report Properties
      • Detailing Your Report
      • Applying AutoFormats
      • Adding Subreports
      • Alternating Record Colors
      • Filtering in Report View
      • Creating Labels
    • Creating Macros
      • Working in Macro Design Mode
      • Assigning Macro Actions
      • Setting Macro Arguments
      • Running an AutoExec Macro
      • Creating Embedded Macros
      • Final Comments and Credits
  • Microsoft Office Excel 2007: Advanced
    • Summarizing Data
      • Advanced Subtotals
      • Formatting the Subtotal Rows
      • Adding and Copying with Subtotals
      • Consolidating Data
      • Introducing the SUMIF Command
      • Working with the SUMIF Command
      • Using Array Formulas
      • Looking at AutoSum Tricks
      • Utilizing Fill Handle Tricks
    • Working With Pivot Tables
      • Creating a Pivot Table
      • Rearranging Fields in a Pivot Table
      • Explaining the Report Layout Options
      • Using the Report Filters Feature
      • Using Top 10 & Date Filters
      • Handling Blank Cells
      • Drilling Down in the Pivot Table
      • Sorting A Pivot Table
      • Formatting A Pivot Table
      • Creating Custom Formats
      • Explaining the Grouping Options
      • Adding Formulas to a Pivot Table
      • Changing a Calculation in a Pivot Table
      • Replicating a Pivot Table
      • Counting With a Pivot Table
      • Using Pivot Charts
    • Charting Excel
      • Charts Refresher
      • Moving, Sizing & Copying Charts
      • Formatting Charts
      • Formatting a Series
      • Exploring the Home & Format Ribbons
      • Deciding What Chart Format to Use
      • Show a Time Series with Column or Line Charts
      • Using Combination Charts
      • Using Line Chart Accessories
      • Using Bar Charts to Show Comparisons
      • Using Component Charts
      • Using Correlation Charts
      • Exploring Other Charts
      • Chart Lies Revealed & Advanced Chart Types
      • Creating a Custom Layout
    • Getting Visual
      • Using Conditional Formatting
      • using Advanced Conditional Formatting
      • Highlight, Sorting & Filtering Columns
      • Using SmartArt Functions
      • Using Different SmartArt Graphics
      • Embedding a Formula into a Shape
    • Creating Powerful Formulas
      • Using Goal Seek to Find an Answer
      • Auditing Formulas
      • Shrinking the Formula Bar
      • Understanding Errors
      • Joining Text Columns
      • Using Custom Formatting Codes
      • Pasting Values
      • Using Paste Special
      • Breaking Apart Text
      • Converting Text to Numbers
      • Using Date Functions
      • Using Bizarre Date Functions
      • Using Exponents
      • Using the VLOOKUP Function
      • Using Index Match
      • Using the Offset Function
      • Using the Convert Function
      • Looking at Interesting but Obscure Functions
      • Using the Rand Function
      • Working with Regression
      • Ranking & Sorting Formulas
    • Recording Macros
      • Displaying the Developer Tab
      • Recording a Simple Macro
      • Simplifying the Macro
      • Recording Using Relative References
    • Tips and Tricks
      • Showing Off New Tips in Excel 2007
      • Tips for Handling Worksheets
      • Using Excel as a Word Processor
      • Miscellaneous Tips
      • Validating Data
      • Changing Text Entry Direction
      • Using Speak Cells
      • Final Comments & Credits
  • Microsoft Office Excel 2007: Essentials
    • Working with the User Interface
      • Introducing the Ribbon User Interface
      • Introducing Workbooks & Worksheets
      • Introducing the Formula Bar
      • Saving with Different File Extensions
      • Customizing the User Interface
    • Entering & Managing Data
      • Getting Data Into Excel
      • importing Text Files
      • Using the Freeze Panes Functionality
      • Using the Zoom Functionality
      • Using Hot Keys
      • Managing Rows and Columns
      • Finding Data
      • Matching Case & Entire Cell Contents
      • Replacing Data
      • Finding & Replacing Empty Values
      • Sorting Data
      • Sorting Multiple Columns
      • Filtering Data
    • Using Formatting Techniques
      • Formatting Numbers & Dates
      • Formatting Cells
      • Setting the Font Type, Color & Size
      • Using Borders & Cell Styles
      • Adding Shapes & Pictures
      • Creating WordArt
    • Formula Basics
      • Constants, Formulas & Cell References
      • Understanding the Order of Operations
      • Using Formulas with Dates & Text
      • Linking Cells & Using Comparison Operators
      • Creating an Absolute Reference
      • Defining Named Ranges
      • Exploring the Function Library
      • Using the AutoSum Function
    • Useful Functions
      • Using the INT Function
      • Using the Rounding Function
      • Using the ABS Function
      • Using the SUBTotal Function
      • Using Logical Functions
      • Using the AND & the OR Function
      • Using the LEFT, RIGHT, and MID Function
      • Using the UPPER, LOWER, PROPER and TRIM Functions
      • Using COUNT Functions
      • Using the VLOOKUP Function
    • Creating Reports
      • Creating a Subtotal Report
      • Using Conditional Formatting
      • Creating & Managing Conditions
      • Creating a Chart
      • Refining Charts
      • Using Basic Chart Types
    • Sharing and Distributing Your Work
      • Inserting Headers & Footers
      • Adding Comments
      • Adjusting Page Layout
      • Distributing Your Worksheets
      • Protecting Your Worksheets
      • Understanding Compatibility
    • Tips & Tricks
      • Using the Fill Handle
      • Filling in a Series of Numbers
      • Typing in Multiple Cells at Once
      • Leveraging a Custom List & Transposing a Range
      • Deleting & Inserting Blank Cells
      • Filling Holes in Your Data
      • Getting a List of Unique Records & Parsing Text
      • Rearranging Columns & Linking to Multiple Cells
      • Using Right Mouse Button Drag Options
      • Make Format Painter Persist & Paste Special Formats
      • Formatting Portions of Text & Multiple Sheets
      • Creating Cell Border Effects & Sorting On Color
      • Turning Formulas into Hard Data
      • Copy Formula references & Highlight Formulas
      • Creating Dynamic Charts & Combination Charts
      • Add a Secondary Axis, Average Line & smooth Line
      • Comparing Data Dynamically with Charts
      • Final Comments & Credits
  • Microsoft Office PowerPoint 2007
    • Seeing PowerPoint with New Eyes
      • Navigating the Ribbon
      • The Quick Access Toolbar
      • The Office File Button
      • PowerPoint Options
      • Examining the Different Views
    • Understanding the Basics
      • Defining Themes
      • Creating Color Schemes
      • Specifying Theme Fonts and Effects
      • Modifying Slide Masters 7 Layouts
      • Choosing Background Styles
      • Creating Custom Slide Layouts
    • Starting Your Presentation
      • Starting the Presentation
      • Adding Slides
      • Working with the Outline Pane
      • Adding Slides from Text Files
      • The Reuse Slides Pane
      • Editing Slides Using Copy and Paste
    • Formatting Text
      • The Font Dialog Box
      • Applying Text Fills and Effects
      • Paragraph Settings
      • Using Tabs and Indent Markers
    • Using Drawing Tools
      • Inserting and Modifying Shapes
      • Using the Picture Fill
      • Using the Gradient Fill
      • Applying Shape Effects
      • Arranging Your Shapes
    • Using Pictures
      • Inserting Pictures
      • Using the Clip Art Pane
      • Formatting and Arranging Images
      • Creating a Photo Album
    • Working with SmartArt
      • Converting Text to SmartArt
      • Formatting SmartArt Diagrams
      • Modifying SmartArt Diagrams
    • Creating Tables and Charts
      • Creating a Table
      • Formatting a Table
      • Creating a Chart
      • Adjusting the Design and Layout of a Chart
      • Additional Formatting Options for Charts
    • Using Animation
      • Types of Animation
      • Animating Text
      • Animating AutoShapes
      • Animating Charts
      • Animating Tables
      • Animating SmartArt
      • Combining Animations
      • Creating Trigger Animations
      • Applying Slide Transitions
    • Adding Multimedia
      • Adding Sound to a Presentation
      • Playing Sound across Slides
      • Adding Video to the Presentation
      • Adding Adobe Flash SWFs
    • Making Your Presentation
      • Opening in Slide Show View
      • Navigating with the Keyboard
      • Using Presenter View
      • Printing Handouts and Speaker Notes
    • Sharing Your Presentation
      • Adding Action Buttons and Links
      • Recording Narrations
      • Checking Compatibility
      • Using the File Inspector
      • Using the Package for CD Command
    • Tips and Tricks
      • Pinning Files to the Open Panel
      • Using Connectors and Edit Points
      • Using the Freeform, Scribble, and Curve Tools
      • Animating Master Slides
      • Exploring the Save As Options
      • Final Comments
      • Credits

Negotiating

  • Introduction to Negotiating
  • Developing the Right Mindset
  • Using Decision Keys (Framing)
  • Negotiating Styles
  • Analyzing the Upcoming Negotiation
  • Planning for the Negotiation
  • Identifying and Developing Leverage
  • The Negotiation Process
  • Reaching Agreement
  • Evaluate Your Performance
  • Adapting for DISC Styles
  • Recognizing and Dealing With Tactics
  • Tips and Gotchas

Operations

  • How to Lower Your Energy Bills
    • Doing Your Part at Work
    • Saving Fuel Costs
    • Creating a Comprehensive Energy Savings Plan
  • Fuel Savings
    • ej4 Driving School
    • Idle Time
    • Oil, Tune, and Tires
    • Order Accuracy
    • Power Curve
    • Take Home Vehicles

Retail Excellence

  • Retailer Profitability Model
    • Retailer Profitabilitiy Model Part 1
    • Retail Profitability Model - The List
    • Retail Profitability Model Part 2
  • Motivating and Retaining the Teenage Worker

Safety

  • Hazard Communication
  • Lockout Tagout
  • Defensive Driving
    • Basics 1
    • Basics 2
    • Road Rage
    • Driving Distractions
  • Bloodborne Pathogens
  • Personal Protective Equipment
  • Commercial Driver's License
    • License Preparation
    • Vehicle Inspection
    • Hazardous Materials
  • Confined Spaces
    • Introduction to Confined Spaces
    • Permit Entry pt.1
    • Permit Entry pt.2
    • Hazards of Confined Spaces
  • Forklift Safety
    • Forklift pt. 1
    • Forklift pt.2
    • Forklift pt. 3
  • Alcohol Abuse in the Workplace
    • Testing Procedures
    • Alcohol and Detection Periods
    • Signs and Symptoms of Abuse
  • Substance Abuse in the Workplace
    • Testing Procedures
    • Drugs and Detection
    • Signs and Symptoms of Abuse
  • Working in Cold Weather
  • Working In Hot Weather
  • Powered Industrial Trucks and Power Pallet Trucks
  • Fire Safety Prevention
  • Hearing Conservation
  • Emergency Exits
  • Propane Gas
  • Combustible and Flammable Liquids
  • Indoor Air Quality: Carbon Monoxide
  • Indoor Air Quality: Carbon Dioxide
  • Machine Guard
  • Aerial Lift

Selling Skills

  • QuickSell®
  • Closing the Sale
  • No, But, If™
  • Determining Customer Needs
  • Handling Tough Customers
  • Customer Service Basics
  • Selling To Different Customer Roles
  • Turning Features into Benefits
  • Objections Series
    • Misunderstanding
    • Doubt
    • Indifference
    • True Negative
  • DISC Selling Skills
    • DISC Introduction
    • DISC Questionnaire
    • DISC Styles
    • Selling the High D
    • Selling the High I
    • Selling the High S
    • Selling the High C
  • Building GREAT Sales Relationships
  • Retailer Hot Buttons Part 1
  • Retailer Hot Buttons Part 2
  • Speaking Customer

Supervision

  • Analyzing Poor Performers
  • Motivating Won't Dos
  • Productivity Through Praise
  • Progressive Discipline
  • Assertiveness without Aggressiveness
  • Managing Different Generations
  • Staying Positive
  • Going from Coworker to Boss
  • Supervising a Pronoid
  • Coaching Skills
    • Introduction
    • Leadership Styles
    • Adapting Your Style
    • The Coaching Process
    • Giving Feedback
  • Effective Performance Reviews
  • Running a Sales Meeting
  • Coaching Sales Reps
  • Riding Along
  • Delegation
  • Concerned Conversations

Wal-Mart for Delivery Drivers

  • The Wal-Mart Story
  • Wal-Mart Culture
    • Introduction
    • 3 Basic Beliefs
    • Pricing Philosophy
    • Sam's Rules
  • Productivity Loop
  • DSD at Wal-Mart
  • Driving Costs Out
  • Wants: Ours vs. Theirs
  • Pro-Active vs. Re-Active
  • Driver Success
  • Salesperson Relationship
  • Merchandiser Relationship
  • Socializing with Wal-Mart
  • Receiver Relationship
  • Staging
  • Parking and Unloading
  • Checking In
  • Refusals

Wal-Mart for Merchandisers

  • The Wal-Mart Story
  • Wal-Mart Culture
    • Introduction
    • 3 Basic Beliefs
    • Pricing Philosophy
    • Sam's Rules
  • Productivity Loop
  • DSD at Wal-Mart
  • Driving Costs Out
  • Wants: Ours vs. Theirs
  • Pro-Active vs. Re-Active
  • Merchandiser Success
  • Action Alley
  • Walmart Clean Store
  • GMROII
  • Value Producing Item (VPI)
  • COMAC
  • SEM (Save Even More)
  • Rollbacks
  • Anatomy of Wal-Mart Signage
  • Salesperson Relationship
  • Delivery Driver Relationship
  • Socializing with Wal-Mart
  • Receiver Relationship
  • Store Manager Relationship
  • Grocery Manager Relationship
  • Associate Relationship
  • Perpetual Inventory Management
  • Spotting Store-Level Opportunities
  • Points of Interruption
  • Customer Focus
  • Vendor Scorecard
  • Tightening the Screws on SKUs

Wal-Mart for Salespeople

  • The Wal-Mart Story
  • Wal-Mart Culture
    • Introduction
    • 3 Basic Beliefs
    • Pricing Philosophy
    • Sam's Rules
  • Productivity Loop
  • DSD at Wal-Mart
  • Wants: Ours vs. Theirs
  • Salesperson Success
  • Action Alley
  • Walmart Clean Store
  • GMROII
  • GMROII: Mine vs. Theirs
  • Minimum Margins
  • Spotting Store-Level Opportunities
  • Value Producing Item (VPI)
  • COMAC
  • SEM (Save Even More)
  • Rollbacks
  • Anatomy of Wal-Mart Signage
  • Delivery Driver Relationship
  • Merchandiser Relationship
  • Humility
  • Socializing with Wal-Mart
  • Market Manager Relationship
  • Store Manager Relationship
  • Grocery Manager Relationship
  • Associate Relationship
  • Attending Wal-Mart District Manager Meetings
  • Community Relations Partnership
  • Grand Openings
  • Comparing Supercenters
  • Perpetual Inventory Management
  • Points of Interruption
  • Customer Focus
  • Vendor Scorecard
  • Vending Strategy

Workplace Compliance

  • Avoiding Discrimination Problems: 5 Keys
  • Background Checks
  • Discrimination: The Protected Classes
  • Legally Firing
  • Legally Hiring
  • Reference Checks
  • Sexual Harassment
    • Sexual Harassment Prevention for Everyone
    • Investigating Complaints
    • Supervisor's Responsibilities
    • Writing and Communicating a Policy
    • Sexual Harassment Prevention for Managers
  • Workplace Violence
  • Substance Abuse
  • Retaliation
  • Americans with Disabilities Act
  • Age Discrimination in Employment Act
  • Family and Medical Leave Act
  • Pregnancy Discrimination Act
  • Fair Labor Standards Act
  • Interviewing Checklist
  • Termination Checklist
  • Workplace Bullying
  • Family Medical Leave Act (Updated June 2009)
  • Military FMLA
  • Pregnancy Discrimination Act (Updated June 2009)
  • Americans with Disabilities Act (Updated June 2009)

ej4’s Maxecution video can be standardized, used remotely, and is always available. And Maxecution video is proven to be more effective than interactive courseware and just as effective as live training. Maxecution videos do more than teach concepts, they teach repeatable skills and knowledge that increase close ratios, improve compliance, and change behaviors.

Imagine being able to train your team in record time, at an affordable cost, using an approach that is proven to work and maximize success (Maxecution). After watching the Maxecution videos and going through the ej4 process, watch your sales increase as your field changes behavior by increasing close ratios, handling objections , and ultimately adding dollars to your company’s bottom line. Enjoy the security of knowing your employees are complying with legal HR practices, or know how to get their job done MUCH better… all with ej4 and Maxecution!

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